Clients First: The Key to Growth & Success with Dennis Mark Interdonato
In this episode, Steve Hamoen and Dennis Mark discuss the importance of a client-first mentality and professionalism in business. They highlight how education can boost client satisfaction and communication, and explore empathy's role in easing client relations. The episode covers the use of guides and technology for client empowerment, the value of concierge service, and financial understanding in real estate. They also touch on transitioning from coaching to business growth, balancing multiple roles, and focusing on "The One Thing." The discussion includes media's impact on coaching and marketing, personal branding, community engagement, and concludes with a preview of the Family Reunion event.
Key Points
- Providing a concierge experience means ensuring clients never have to ask what's next, thereby reducing their stress and improving decision-making.
- Building a personal brand in real estate is crucial as clients hire you for your unique identity and not just for the brokerage you represent.
- Contributing to the community and building genuine relationships through social and business networks can significantly enhance your brand and business growth.
Chapters
0:00 | |
1:31 | |
4:43 | |
7:20 | |
10:12 | |
13:49 | |
18:47 | |
20:16 | |
22:11 | |
23:10 | |
26:30 | |
29:51 | |
33:47 | |
37:44 | |
39:07 |
Transcript
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